Shipping and Returns
Shipping
Shipping of orders is done within 2 to 4 business days, all goods are shipped via
couriers with tracking details.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfor
tunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condi
tion that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- If you have purchased a Print on Demand image (POD), this item has been specially
printed up for you
- If you have received your parcel with obvious damage and accepted to sign authority
to take the goods.
- Any item not in its original condition, is damaged or missing parts for reasons not due
to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you
of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your
refund is officially posted.
Next contact your bank. There is often some processing time before a refund
is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at tony@chamton.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot
be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need
to exchange it for the same item, send us an email at tony@chamton.com and
send your item to: Chamton Pty Ltd, 145 Glenlyon Road, Brunswick East VIC
3057, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned item
is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the
order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Chamton Pty Ltd,
145 Glenlyon Road, Brunswick East VIC 3057, Australia
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged prod
uct to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable
shipping service or purchasing shipping insurance. We don’t guarantee that
we will receive your returned item.